How in-office 3D Smile Designs is a gateway for improving lab communication to provide a better patient experience

The traditional method doctors are still doing today
According to a survey shown in the British Dental Journal [1], most communications used by dentists with the dental labs are through phone calls, text messages, lab prescriptions, or emails where missing items, such as patient’s files, and clinical information, are common, delaying the workflow even more. Moreover, delaying the work due to missing information brings the patient frustration and demotivation in continuing the service with the dentist and clinic.

In general, when a dentist requests a wax-up for upper anterior restorations, an upper and lower mouth impression, bite registration, and a custom lab prescription are typically the only files sent to the dental technician when key information such as facial photographs, smile designs, patient’s needs and a visual overview of the treatment proposed are omitted or not customary.